Refund Policy

1. Subscriptions

Paid plans are billed in advance for each billing period. Access to the plan's features and allowances begins as soon as payment is confirmed, and continues for the period paid for.

2. No refunds

All fees paid for gist are non-refundable. The service is delivered immediately on payment and is consumed through usage, so we do not offer refunds, credits or pro-rated amounts — including for unused API calls or allowances, for a partially used billing period, for a change of mind, or for accounts suspended or terminated for breach of our Terms & Conditions.

We also do not refund on the basis that returned data did not meet an expectation of accuracy or completeness, which our Terms & Conditions expressly disclaim. Nothing in this policy limits any right you have that cannot be excluded under applicable law.

3. Cancellation

You can cancel at any time from the billing section of your dashboard, or by writing to hello@the-alt.co. Cancellation takes effect at the end of the current billing period: you keep access until then, and you are not charged again. The amount already paid for the current period is not refunded.

We recommend reviewing the free plan and the documentation before subscribing, so you can confirm the service fits your use case.

4. Billing errors

If you believe you have been charged incorrectly — for example a duplicate charge, or a charge raised after you cancelled — write to us within seven (7) days of the charge from the email address on the account, quoting the transaction reference. We will investigate and correct genuine billing errors. This is a correction of a charge that should not have been made; it is not a refund of fees for the service.

5. Contact

Myalt Retail Tech Private Limited — for any billing question, write to hello@the-alt.co with your account email and the transaction reference. Our registered office and phone number are on the contact page.